At Jutt Traders, we strive to ensure that the images displayed on our website and promotional materials accurately represent the products you will receive. Our goal is to provide you with a transparent and honest shopping experience, where what you see is what you get.
However, it's important to note that many of our products, especially those that are natural and handcrafted, such as Himalayan Shilajit, Moringa, Ashwagandha, and certain sports products or surgical instruments, may exhibit slight variations in color, shape, or size. These variations stem from the natural characteristics of the materials used and the traditional crafting methods employed, making each product uniquely yours.
We do our utmost to ensure the product photographs are as true to life as possible, but please bear in mind that different screens and devices may display colors slightly differently. Therefore, while we guarantee the quality and authenticity of our products, a 1:1 match with the product image for every single item might not always be possible due to the unique nature of our products.
Should you have any questions about a specific product or require more detailed information before making a purchase, please do not hesitate to contact us. Our team is dedicated to providing you with all the assistance you need to make an informed decision.
To ensure a seamless and transparent shopping experience at Jutt Traders, we've made it easy for you to view and download your sales receipts. Here's how you can access your sales receipt:
Email Confirmation: After completing a purchase, a detailed sales receipt is immediately sent to the email address you provided at checkout. Please check your inbox as well as any spam or junk folders to ensure you've received it.
Account Dashboard: If you have created an account on our website, you can view all your past orders and associated sales receipts by logging into your account. Once logged in, navigate to the "My Orders" or "Purchase History" section. Here, you'll find a list of your orders, and you can easily view or download the receipts for each transaction.
Contact Customer Support: If for any reason you are unable to locate your sales receipt via email or through your account dashboard, our customer support team is here to help. You can reach out to us through the contact information provided on our website, and we will assist you in retrieving a copy of your sales receipt. Please have your order number or the email address used for the purchase ready to expedite the process.
We at Jutt Traders are committed to providing you with all the necessary support to ensure your satisfaction. If you have any questions or need further assistance, please do not hesitate to get in touch with us.
At Jutt Traders, we aim to ensure that you are completely satisfied with your purchases. However, we understand that there may be instances where you need to return an item. To make this process as smooth as possible, please follow the steps outlined below:
Review the Return Policy: Before initiating a return, please review our return policy available on our website. It details the types of products that can be returned, the condition they must be in, and the timeframe within which returns must be made.
Initiate the Return: To start the return process, please contact our customer service team through the contact information provided on our website. You may be asked to provide your order number, the item(s) you wish to return, and the reason for the return. This helps us to improve our services and products.
Receive Return Authorization: Once your return request is reviewed and approved, you will receive a return authorization number and instructions on how to send back the item. Please do not send any item back without this authorization, as it helps us to efficiently track and process your return.
Pack the Item: Carefully pack the item in its original packaging, including any accessories, manuals, and documentation that came with the product. Ensure the package is secure to prevent any damage during transit.
Ship the Item: Send the item to the address provided by our customer service team. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep the receipt and tracking information until your return is fully processed.
Wait for Processing: After we receive the returned item, our team will inspect it and process your return. This process typically takes a few business days. If the return is approved, we will initiate a refund to your original method of payment or exchange the item, depending on your preference and our return policy terms.
Please note that some items may be subject to a restocking fee, and return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part.
At Jutt Traders, we understand how disappointing it can be to find that an item you're interested in is currently out of stock. We strive to maintain a consistent supply of our products, including Moringa, Himalayan Shilajit, Ashwagandha, sports products, and surgical instruments. However, due to the high demand for our quality products and the sometimes limited availability of raw materials, items may temporarily run out of stock.
At Jutt Traders, we are proud to offer a wide range of shipping options to accommodate the needs of our customers both locally and internationally. Our goal is to bring the finest Moringa, Himalayan Shilajit, Ashwagandha, sports products, and surgical instruments from Pakistan to your doorstep, no matter where you are in the world. Here’s what you need to know about shipping your order:
Domestic Shipping: For customers within Pakistan, we offer nationwide shipping. You can have your order shipped to any residential or commercial address across the country. Please ensure that your address details are accurate to avoid delays.
International Shipping: Jutt Traders is committed to serving customers around the globe. We ship internationally to various countries, allowing you to enjoy our products no matter where you are. Please note that international shipping might involve additional customs duties and taxes, which are the responsibility of the customer.
Shipping Options: During the checkout process, you will be presented with several shipping options. These options vary by speed, cost, and carrier. You can choose the one that best suits your needs and budget.
Shipping Restrictions: Certain products or destinations may have shipping restrictions due to local regulations, especially for international orders. We advise checking local customs regulations before placing an order to ensure there are no unexpected barriers to receiving your items.
Providing Accurate Information: To ensure a smooth delivery process, please provide accurate shipping information, including your full address and contact details. This helps us and our shipping partners to efficiently deliver your order without unnecessary delays.
Tracking Your Order: Once your order is dispatched, you will receive a tracking number that allows you to monitor the progress of your shipment. This way, you can stay informed about the estimated delivery date and any updates regarding your order.
If you have specific shipping inquiries or if your desired destination is not listed as an option, please do not hesitate to contact our customer service team. We are dedicated to finding solutions that meet your needs and ensuring that your experience with Jutt Traders is as seamless and enjoyable as possible.
