Welcome to Jutt Traders! We’re committed to ensuring that your experience with us is seamless and satisfactory from the moment you place your order until it arrives at your doorstep. Below, you’ll find our shipping and delivery guidelines designed to provide you with a clear understanding of our processes. Our aim is to deliver the exceptional quality of our Moringa, Himalayan Shilajit, Ashwagandha, sports products, and surgical instruments from Pakistan to you, wherever you are in the world.
1. Processing Your Order:
- We process orders within 1-3 business days. For orders including custom or made-to-order items, processing times may extend slightly, and any additional time required will be specified on the product detail page.
2. Domestic Shipping within Pakistan:
- We offer several shipping options for our customers within Pakistan. Delivery times and shipping costs depend on the specific service selected at checkout. Rest assured, we partner with reliable carriers to ensure your products arrive in a timely manner.
3. International Shipping:
- Jutt Traders is proud to serve an international clientele. Shipping rates and delivery times vary depending on the destination country. Please note, international shipments may be subject to additional taxes, customs duties, or fees upon arrival, which are the responsibility of the recipient.
4. Order Tracking:
- After your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the shipment’s progress and get an estimated delivery date via the carrier’s website.
5. Estimated Delivery Times:
- Please note that the estimated delivery times are just that – estimates. They commence from the shipping date, not the order date. Factors such as logistical delays or customs clearance can affect the actual delivery time.
6. Address Accuracy:
- Ensure that your shipping address details are accurate and complete to avoid delays or issues in delivery. Jutt Traders cannot be held responsible for items delivered to incorrect addresses provided by the customer. Additional charges may apply for re-shipment in case of address errors.
7. Receiving Your Items:
- Upon receiving your order, inspect the package for any signs of damage or tampering before accepting it. Should there be any issues, kindly contact our customer service immediately for assistance.
8. Missed Deliveries:
- If a delivery attempt is missed, the carrier will leave a notice with instructions on how to collect your package or arrange for a re-delivery. It is crucial to follow up promptly to avoid your order being sent back to us.
9. Returns and Exchanges:
- For information on how to return or exchange an item, please refer to our detailed Returns and Exchanges policy.
We at Jutt Traders appreciate your business and trust. Should you have any further questions or need assistance with your shipping and delivery options, our dedicated customer service team is here to help. Enjoy shopping with us!